Legal Documents

Rtally Privacy Policy — how we handle your data

Your personal data is completely secure at rtally. This Privacy Policy clearly explains what information we collect, why we collect it, how we protect it, and what rights you have.

Last Updated: January 2026

100% secure

Your data is never sold to third parties.

How we keep your data secure

Rtally's core privacy and data protection commitments at a glance

SSL Encryption

All your data is protected with 256-bit SSL encryption. Data transfers are secured with bank-grade security protocols.

Your Data Is Never Sold

Rtally will never sell your personal data to advertisers or third parties — that is our commitment to you.

Your Control

You can request to view, correct, or delete your personal information at any time.

Secure Servers

Payment and identity information is stored on separate, secured servers and is subject to regular audits.

Cookie transparency

We are transparent about which cookies we use and why. You have the option to disable non-essential cookies.

International Standards

Rtally follows international data protection standards and conducts regular third-party security audits.

Table of Contents
Summary: rtally takes your privacy seriously. We only collect the information we need, keep it secure, and never sell it to third parties.

1. Introduction & Scope

Rtally (https://rtally.bet) is a trusted online Sports Betting and gaming platform in Bangladesh. When you use the rtally website or mobile app, certain personal information is shared with us. This Privacy Policy clearly explains what data we collect, how we use it, how long we retain it, and what rights you have.

This Privacy Policy applies to all rtally services — including the website, mobile app, live chat, email communications, and any promotional activities. Continued use of the site constitutes your acceptance of this policy.

For any questions about this policy, email us at support@rtally.bet — our support team is available 24/7 to help.

2. Information We Collect

Rtally only collects data that is necessary to deliver our services, maintain security, and meet legal obligations. Below are the three types of data we collect:

a) Information you provide directly:

  • Full Name, Date of Birth & Gender
  • Email address and mobile number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment details (bKash/Nagad/Rocket number)
  • Support Chat History

b) Automatically Collected:

  • IP address and device information (OS, browser, model)
  • Pages visited and time spent on each page
  • Betting & Gaming Activity History
  • Login time and location data (up to city level)
  • Cookie and tracking pixel data

c) Received from Third Parties:

  • Transaction verification details from the payment gateway
  • Identity verification results from our KYC partner
  • Fraud & Anti-Money Laundering Agency Alerts
Please Note: We never store your full bank account details, PIN, or card number. Payment information is sent directly to an encrypted payment gateway.

The table below provides a summary of the types of data we collect and their sources:

Data Type Source Required?
Name, date of birth Registration Form Yes
Email, mobile Registration Form Yes
Identity document KYC upload For Withdrawals
IP / Device Automatic Yes
Betting History Platform activity Yes
Payment Information Payment Gateway For transactions

3. Why we collect your data

In line with rtally's Privacy Policy, we never collect data unnecessarily. Every piece of information we collect has a specific and legitimate purpose:

  • Account creation and management: For registration, login, and profile management.
  • Identity verification (KYC): To prevent underage access and protect against fraud.
  • Payment processing: To process deposits and withdrawals securely.
  • Improving service quality: To analyze user experience and improve the platform.
  • Promotional Communications: To send bonus offers and new game updates (you may opt out at any time).
  • Legal Obligation: To comply with anti-money laundering requirements and regulatory obligations.
  • Security: To detect suspicious activity and maintain platform security.
  • Responsible Gaming: To identify signs of problem gambling and provide timely support.

If we ever intend to use your data for any purpose beyond those stated above, we will obtain your consent beforehand.

4. Who We Share Your Data With

Rtally never sells your personal data. However, in certain circumstances, we are required to share limited information with trusted partners. Strict confidentiality agreements are maintained in every such case.

  • Payment providers (bKash, Nagad, Rocket): Only the minimum necessary information is collected to complete transactions.
  • KYC verification services: Licensed service provider for identity verification.
  • Technology Partners: Server hosting and cloud service providers — encrypted data only.
  • Legal Authorities: To assist with investigations when required by court order or regulatory authority.
  • Fraud Prevention Organizations: To detect money laundering and fraud.
Rest assured: Outside of the cases above, rtally does not share your data with any advertisers, data brokers, or other third parties.

5. Cookie Policy

Rtally uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type Purpose Retention Period
Essential Cookies Maintaining Login Sessions & Security Deleted at End of Session
Functional Cookies Remembering Language & Preferences 1 Year
Analytics Cookies Site Usage Statistics 6 months
Security cookies Detecting fraud & bots 30 Days

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

6. Data Retention & Deletion

Under rtally's Privacy Policy, data is retained only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account details: For the duration of the active account and 5 years after closure (as required by law).
  • Betting History: 5 years (regulatory requirement).
  • Payment details: 7 years (as required by financial regulations).
  • KYC documents: 5 years after account closure.
  • Log files: 12 months.
  • Support Conversations: 2 years.

Once the retention period ends, data is securely deleted or anonymized. You may request deletion of your data; however, certain information may need to be retained due to legal obligations.

7. Your Rights

Under rtally's Privacy Policy, you have a number of important rights regarding your personal data. To exercise any of these rights, email us at support@rtally.bet.

Your Data Rights

Your rights under rtally's Privacy Policy

1
Right to Access

You can request to view the information we hold about you at any time.

2
Right to Rectification

You can request corrections to any inaccurate or outdated information.

3
Right to Erasure

You can request deletion of your data under certain conditions.

4
Right to restrict processing

You can object to or restrict certain processing of your data.

5
Right to Data Portability

You can receive your data in a machine-readable format.

6
Right to Opt Out of Marketing

You can opt out of promotional emails or SMS at any time.

8. Security Measures

Rtally uses multiple layers of security to protect your personal data, maintaining the highest standards of both technical and organizational safeguards.

  • 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall & DDoS Protection: Server protection against cyber attacks.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Restricted Access: Staff are granted access only to the data they need to perform their role.
  • Encrypted Backups: Secure data backups are stored on separate servers.

Please note that no one can guarantee complete security on the internet. Keep your password strong and never share it with anyone.

Suspicious Activity: If you suspect unauthorized access to your rtally account, contact us immediately at support@rtally.bet and change your password right away.

9. Protection of Minors

Rtally strictly prohibits anyone under 18 from registering or using our services. In line with our Privacy Policy, we do not knowingly collect personal information from minors.

  • Date of birth is verified at the time of registration.
  • Identity verification is carried out during the KYC process to confirm age.
  • If we become aware that data has been collected from a minor, the account will be closed and all associated data deleted immediately.
  • If you believe your child is using rtally, please contact us at support@rtally.bet.

To learn more about how we protect minors, visit our Responsible Gaming View page.

10. Policy Changes & Contact

Rtally may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via an in-platform notification.

  • The date of any changes will always be noted at the top of this page under the "Last Updated" section.
  • At least 30 days' notice will be given before any major changes take effect.
  • Continued use of our services after any changes constitutes acceptance of the updated policy.

For any questions or concerns about this Privacy Policy, please get in touch with us:

Contact Address:
Email: support@rtally.bet
Response Time: Within 24 hours (typically)
Live Chat: Available 24/7

Privacy FAQs

Answers to Our Users' Most Frequently Asked Questions

No, never. rtally's Privacy Policy is clear — we do not sell your data to any advertisers, data brokers, or third parties. Only limited information is shared with trusted partners strictly for payment processing and KYC verification.

Retention periods vary by data type. As a general rule, account information is kept for 5 years, payment information for 7 years, and log files for 12 months. Some data may be retained longer due to legal obligations.

Yes, you can request deletion of your data. However, certain records (such as payment and KYC records) must be retained for a specified period due to legal obligations. Submit your request to support@rtally.bet.

Every marketing email includes an "Unsubscribe" link — simply click it to stop receiving promotional emails. You can also opt out by emailing support@rtally.bet.

We collect location data derived from your IP address, down to city level — this is required for security and regulatory compliance. We do not collect precise GPS location.

Your Data Is Safe — Join with Confidence

Rtally's strict Privacy Policy keeps your data safe. Register now and start playing securely with your welcome bonus.

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For individuals aged 18 and over. Bet responsibly. Responsible Gaming Policy

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